Refund & Replacement Policy

At Xtravisionstore, we value customer satisfaction and strive to ensure a hassle-free shopping experience. If you are not satisfied with your purchase, you may be eligible for a refund or replacement as per the policy outlined below.

**1. Eligibility for Refund & Replacement**

You may request a refund or replacement under the following conditions:

- The item received is defective, damaged, or incorrect.
- The item does not match the description on our website.
- The item is unused, in its original packaging, and with all tags intact.

**2. Timeframe for Returns & Replacement**

- Requests for refund or replacement must be made within +971 55 2386 105 days of receiving the product.
- After this period, we may not be able to process your request.

**3. Non-Returnable Items**

The following items are not eligible for return or replacement:

- Personal care items (e.g., skincare, hygiene products)
- Undergarments and innerwear
- Customized or personalized products
- Items marked as "Final Sale"

**4. Process for Requesting Refund or Replacement**

- Contact our customer support team at **contact@xtravisionstore.com** or call us at **+971 55 2386 105** with your order details and issue.
- Provide clear images or videos of the defective/damaged item for verification.
- Once your request is approved, we will arrange for a return pickup or provide instructions for returning the item.
- After receiving and inspecting the item, we will process your refund