At Xtravisionstore, we are committed to ensuring a smooth and timely delivery experience for all our customers across the UAE. Please read the following details regarding our shipping and delivery services.
**1. Delivery Coverage**
We currently deliver across the United Arab Emirates. Certain remote locations may have extended delivery times or limited service availability.
**2. Delivery Timeframes**
- Standard Delivery: Orders are typically delivered within 3-5 business days after order confirmation.
- Express Delivery: Available for select locations, ensuring delivery within 48 hours. Additional charges may apply.
- **Pre-Order Items:** Delivery times will be specified on the product page.
**3. Delivery Charges**
- Orders above 200AED qualify for free shipping.
- A flat delivery fee of 30 AED applies to orders below the free shipping threshold.
- Express delivery and special handling items may have separate charges, which will be displayed at checkout.
**4. Order Processing & Tracking**
- Once an order is placed, you will receive a confirmation email with tracking details.
- Orders are processed within 2 business days before being dispatched.
- You can track your order using the tracking number provided in the shipping confirmation email.
**5. Delivery Conditions**
- Deliveries are made between Monday-Saturday, excluding public holidays.
- Customers must ensure that the provided shipping address and contact details are accurate to avoid delays.
- If a delivery attempt fails due to incorrect address details or unavailability of the recipient, re-delivery charges may apply.
**6. International Shipping**
- Currently, we only offer shipping within the UAE. We may introduce international shipping in the future.
**7. Damaged or Missing Items**
- If you receive a damaged or incomplete order, please contact us within7 days of delivery.
- Provide clear images of the damaged product and packaging for verification.
- Replacement or refund requests will be processed as per our **Refund & Replacement Policy**.
**8. Contact Us**
For any delivery-related inquiries, please reach out to us at:
📧 **Email:** contact@xtravisionstore.com
📞 **Phone:** +971 55 2386 105
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